🔁 Refund & Return Policy

🔁 Return Eligibility

You may request a return within 7 days of receiving your order, provided:

• The product is unused, unopened, and in its original packaging with all seals intact.
• The product is not a perishable or consumable item that has been opened.
• You have proof of purchase (order confirmation or invoice).
• The return is initiated within 7 days of the delivery date.

Non-returnable items: Opened consumable products (juices, tablets, powders, capsules, oils, lotions) for hygiene and safety reasons, unless the product is defective or damaged on arrival.

✅ Refund Conditions

Refunds are issued in the following situations:

• Product received is damaged, broken, or defective.
• Wrong product delivered (different from what was ordered).
• Product is past its expiry date at the time of delivery.
• Order was cancelled before dispatch.
• Product not delivered within the committed timeline (subject to investigation).

📝 How to Request a Return or Refund

1. Contact our customer care within 7 days of delivery at 70204 64644 or greenamrutayurveda@gmail.com.
2. Provide your Order ID, name, and a brief description of the issue.
3. Share clear photographs of the product (showing the defect/damage and the packaging).
4. Our team will review your request within 2–3 business days and confirm the return/refund decision.
5. If approved, we will arrange a reverse pickup or guide you on shipping the item back.

💰 Refund Processing

• Prepaid Orders: Refund credited to the original payment method within 7–10 business days of return approval.
• Cash on Delivery (COD) Orders: Refund transferred via NEFT/UPI to your bank account within 7–10 business days.
• Shipping charges paid during original order are non-refundable (except in case of our error).

🚚 Return Shipping

If the return is due to our error (wrong/damaged product), we will bear the return shipping cost. For other eligible returns, return shipping charges may be borne by the customer. We recommend using a trackable shipping service.